View Our Webinar Replays for CAM-ICB Credit


Stay up to date with all the latest community association industry news. Subscribe to this blog and receive notifications of new posts by email here

Specialization, Automation, Outsourcing: 3 Steps to Protect Your Time

By Rob Buffington

As the labor market continues to be the single greatest difficulty of our industry, companies are exploring new ways to increase their Direct Labor Efficiency Ratio (DLER). This is traditionally achieved through one of three means: specialization, automation, or outsourcing. Specialization is the process of narrowing job duties so that each position is working on the same few tasks and thereby becoming more efficient at each. Automation refers to the use of software and processes to replace man hours with machine hours. Outsourcing can be delegating the position entirely, such as hiring a third-party accounting firm, or hiring remote workers from staffing agencies at a lower cost than domestic employees.

Specialization is one of the most important changes our industry needs to practice in order to advance. The portfolio mindset of 20 years ago still endures, with the property manager being responsible for all activities related to a property. The goal of...

Continue Reading...

Please make your nominations no later than October 1st.